NewsAwareness is increasing over the problem of public-facing workers getting harassed by customers. Domenique Camacho Moran shares her insights in a recent article with Law360 on how businesses can help shield employees from mistreatment by customers.
“I think there were a lot of years where people would have said the customer’s always right. Those who were working in the establishment — it would never have occurred to them that they could tell a customer that’s not appropriate behavior.”
Read more at Law360 here, subscription may be required:
3 Tips To Help Protect Workers From An Ill-Behaved Public – Law360 Employment Authority
